If the UI is not reachable, please perform the following steps to generate the logs:
- If SSH is already Enabled on Runecast Analyzer, please continue with step 7
- Open the Runecast Analyzer appliance console
- Login with rcadmin user (default password: admin)
- Navigate to Remote Access and press Enter
- Select Enable SSH and press Enter
- Navigate to Logout and press Enter to return to the previous menu
- Initiate SSH session to Runecast Analyzer
- Run the following command to generate the support bundle:
The output file is saved to
After the logs are extracted, upload them using the Upload log bundle button under your profile on https://portal.runecast.com/.
Inform the support team via an email at email@example.com and provide a short description of the issue you encountered.